Terms of service

1. The service

minai lets you create artificial intelligence agents and talk to them through messaging channels (Telegram, WhatsApp, Slack) or the minai app. Agents run on the Claude (Anthropic) or ChatGPT (OpenAI) subscription you connect; minai neither provides nor charges for those AI services.

The service is offered in plans with limits (agents, storage, scheduled runs, resources), listed on the pricing page. We may improve, change or discontinue features; if a change affects you significantly, we'll tell you first.

2. Your account

You must be at least 18 and give us a valid email. You're responsible for what happens with your account and for keeping access to your email secure.

An account can have several instances, each with its own plan, agents and data.

3. Free trial

Each account's first instance has a 14-day free trial, with no card, with the Lite plan's limits. When it ends, your agents pause until you choose a plan. If you don't choose one within the next 5 days, the instance and its data are deleted.

4. Plans, payments and renewal

Prices are in US dollars (USD) and may include taxes depending on your country. Payments are processed by Stripe; minai doesn't store your card details.

Plans renew automatically at the end of each period (monthly or yearly) until you cancel. The yearly plan costs the same as 11 months.

If you move to a bigger plan, the prorated difference until the end of your period is charged right away. If you move to a smaller one, the change takes effect when the paid period ends; by then your usage must fit the new plan's limits, or your agents pause until it does.

If a payment fails, we retry it for some days. If it can't be collected, the instance is blocked and, after 5 days, deleted with its data.

Discount codes apply under their own conditions and can't be exchanged for money.

5. Cancellation and refunds

You can cancel anytime from the app; cancellation takes effect at the end of the paid period, and there are no refunds for partial periods, except where the law requires them.

If you're a consumer in Argentina, you can revoke the purchase within 10 calendar days, at no cost and with no explanation, using our site's "Botón de arrepentimiento" (withdrawal button) or by writing to support@min-ai.ar. We refund you through the same payment method. Consumers elsewhere keep any withdrawal right their local law gives them.

6. Your agents and your content

What you give your agents and what they produce is yours. You allow us to store and process it only to provide the service.

Your agents act on your instructions and with the tools you give them (for instance, sending messages or using your accounts through plugins). You're responsible for what they do on your behalf. AI can make mistakes: check what matters before relying on it.

Your use of Claude or ChatGPT is also governed by Anthropic's or OpenAI's terms; you're responsible for complying with them.

7. Acceptable use

You may not use minai for illegal activities, to send unsolicited or bulk messages (spam), to harass others, to infringe others' rights, or to try to access systems or data that aren't yours, including minai's.

We may suspend or close an account that breaks these terms, telling you whenever possible.

8. Third-party services

minai connects with third-party services (Anthropic, OpenAI, Telegram, WhatsApp, Slack, GitHub, Stripe, among others). We don't control them and aren't responsible for their failures, changes or outages.

9. Warranties and liability

The service is provided "as is" and as available. We do what's reasonable to keep it working well, but we don't guarantee it will be free of interruptions or errors.

To the extent the law allows, minai's liability for any claim is limited to what you paid in the previous 12 months, and minai isn't liable for indirect damages, lost profits or data loss. None of this limits the rights consumer protection law gives you.

10. Changes to these terms

If we change these terms significantly, we'll tell you by email or in the app at least 15 days in advance. If you keep using the service afterwards, you accept the new terms.

11. Governing law

These terms are governed by the laws of [the Argentine Republic]. Any dispute is settled before [the ordinary courts of the City of Buenos Aires], without prejudice to your rights as a consumer.

12. Contact

support@min-ai.ar